The process of collective bargaining

What could have caused the employees to embark on the strike; why did it escalate to the extent that it did; what did the company do, or not do, that could have aggravated the situation; and what more could it have done to try to mitigate it?
What can the company do, if anything, to improve the process of collective bargaining from the current highly adversarial and positional approach to a more collaborative one?
What should the company do now that calm has returned? For example, what processes can be put in place to try to prevent a situation like this one from happening again? How can relationships between employees and management at all levels be improved, both during “peace time” and when conflict arises? And what can be done to improve the level of trust between management and the union?
What is your overall value judgement of what happened in this case? More particularly, how we and the union handled matters?
Q1. What could have caused the employees to embark on the strike?
Q2. Why did the conflict escalate to the extent that it did? Discuss major aggravating factors in details
Q3. What are different philosophies of industrial relations? Which philosophy do you think management and employee union followed in this case?
Q4. What did the company do to mitigate the conflict? Mention the potential mitigating factors.
Q5. What can the company do to improve the process of collective bargaining from the current highly adversarial and positional approach to a more collaborative one?
Q6. What should the company do now that calm has returned? For example, what processes can be put in place to try to prevent a situation like this one from happening again?