Implementation of Change Management

Service Transition has several ITIL processes as part of the book. Most organizations focus on Change Management because it is the focus of many IT audits.

Requirements: 1. Research at least two case studies involving Service Transition and the Change Management process. (Do not use this one, it is here is one as an

example: https://www.thinkmind.org/download.php?articleid=icds_2011_0_10_90010)

2. Describe the general summary of the case studies

3. Discuss the implementation of Change Management

4. Discuss any challenges the (subjects) faced with implementing Change Management

5. Discuss their classification of RFC’s – Routine, Standard, Normal or any variation.

Present the paper in APA Standard as follows: 1. Title page in APA format

2. Table of Contents (optional)

3. Abstract that summarizes what you are doing in this paper

4. Case study number one (keep items brief but cover the topics)

a. Do items 2-5 above b. Include in-text citations where appropriate

5. Start a new page and the present Case Study number two (keep items brief but cover the topics)

a. Do items 2-5 above b. Include in-text citations where appropriate

6. Start a new page and insert your references.

each case should be 1 page long