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conflict resolution and communication

Students will write a 3 to 4-page paper that explores how to effectively communicate during conflict. Identify a past experience you had with conflict and how the conflict was handled or resolved at that time. Then, find and use the literature to support how you might handle the same situation currently or in the future. If you have taken any conflict resolution courses include how you utilized those skills and what your learned from the conflict resolution course. Communication is critical to being an effective leader and being able to give constructive feedback will enhance your role as a leader. Conduct a literature search and locate a minimum of two evidence-based, peer-reviewed pieces of literature related to conflict resolution tools and/or effective communication; a minimum of two of the reference articles should be published within the past 5-years. Write a synthesis of the literature and include your personal experience using APA style and format that includes proper citations. The paper should include the following: 3 to 4-pages content excluding title page, abstract of 100 to 150-words, and references.

*See Appendix B for Conflict Paper Resolution Rubric Appendix B – Conflict Resolution Paper.docxPreview the document

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Rubric
Conflict Resolution Paper
Conflict Resolution Paper
Criteria Ratings Pts
This criterion is linked to a Learning OutcomeAbstract, clear, precise, and 150 words or less.
5.0 pts
Very Good
4.0 pts
Good
3.0 pts
Fair
(3-2 points)
0.0 pts
Poor
(1 -0) points
5.0 pts
This criterion is linked to a Learning OutcomeIdentified a past experience with conflict and how the conflict was handled or resolved at that time. Used the literature to support how you might handle the same situation currently or in the future. Included how conflict resolution skills were used or what you learned from any conflict resolution courses (webinars, certifications, etc.) that you have participated in. Reflected and identified how the experience with conflict resolution was addressed/resolved and what you might do in the future to achieve improved outcomes.
40.0 pts
Very Good
(40 – 35 points)
34.0 pts
Good
(34 – 30 points)
29.0 pts
Fair
(29 – 25 points)
0.0 pts
Poor
(24 – 0 points)
40.0 pts
This criterion is linked to a Learning OutcomeCommunication techniques/tools were outlined/discussed and a plan was addressed/developed for future learning on how you might improve communication to address conflict resolution.
40.0 pts
Very Good
(40 – 35 points)
34.0 pts
Good
(34 – 30 points)
29.0 pts
Fair
(29 – 25 points)
0.0 pts
Poor
(24 – 0 points)
40.0 pts
This criterion is linked to a Learning OutcomeWriting & APA Format: Writing is well organized with proper grammar, spelling, punctuation, and mechanics. Paper is written in 6th ed. APA format, and is 3-4 pages in length, excluding cover page, abstract, and reference list. In-text citations and references are properly documented and formatted.
15.0 pts
Very Good
(15 – 13 points)
12.0 pts
Good
(12 – 10 points)
9.0 pts
Fair
(9 – 8 points)
0.0 pts
Poor
(7 – 0 points)
15.0 pts
Total Points: 100.0

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