Troubleshooting Files Access Problems

Imagine you are an IT customer service specialist who has received a call from users that he or she cannot access a folder or a file on the Windows network. In this discussion, you need to do the following:
• Discuss the sequence of steps you would take to troubleshoot this call. Discuss three possible sources of the problem and suggest what you would do to solve them.
• Discuss which of the following would be your Windows interface preference for servicing this call. What are the considerations?
o GUI Interface.
o Windows PowerShell.
o Windows Command Prompt.