All in a Day’s Work Case Study

Review the All in a Day’s Work Case Study (pp. 33-34) and answer the three discussion questions. Responses to each question should range from 100-200 words. Your paper should reflect scholarly writing and current APA standards (12 point Times New Roman font, double-spacing, 1″ margins, title and reference pages). Be sure to use the text and/or other sources to support your responses and properly cite the use of such.

1.Describe the people-related problems or issues Ann Wood faced during the day. Did she handle these effectively? If not, what do you believe she should have done?

Don't use plagiarized sources. Get Your Custom Essay on
All in a Day’s Work Case Study
Just from $13/Page
Order Essay

2.Is Ann Wood a high-involvement manager? If so, provide evidence. If not, how well do you think she’ll perform in her new job as head of marketing?

3.Assume that Ann Wood wants her managers and associates to be the foundation for her department’s competitive advantages. Use the framework summarized in Exhibit 1.2 to assess the degree to which Ann’s people are a source of competitive advantage at this point in time.

View your assignment rubric.

Below is the article

All in a Day’s Work

After earning a business degree with a major in marketing, Ann Wood went to work for Norwich Enterprises as a research ana- lyst in the Consumer Products Division. While working, she also attended graduate school at night, receiving her MBA in three years. Within a year of reaching that milestone, Ann was promoted to manager of market research. Ann became assistant director of marketing after another three years. After a stay of slightly less than 24 months in that position, Ann was appointed director of marketing for the Consumer Products Division. In this new role, she leads many more people than in her previous roles—85 in total across three different groups: market research, marketing strategy and administration, and advertising and pub- lic relations. Ann felt good this morning, ready to continue working on several important projects that Anil Mathur, Norwich’s executive vice president for marketing, had assigned to her. Ann felt that she was on a fast track to further career success and wanted to continue performing well. With continuing success, she expected an appointment in Norwich’s international business operations in the near future. Ann was pleased about this prospect, as inter- national experience was becoming a prerequisite at Norwich for senior-level managerial positions—her ultimate goal. Several problems, however, were brought to her attention on what she thought was going to be a good day at the office. As Ann was entering the building, Joe Jackson, the current manager of the market research group, stopped her in the hall and complained that the company’s intranet had been down about half of the night. This technical problem had prevented timely access to data from a central server, resulting in a delay in the completion of an important market analysis. Ann thought that immediately jumping in to help with the analysis would be useful in dealing with this matter. She had promised Anil that the analysis would be available to him and other upper-level managers this morning. Now it would have to be finished on a special priority basis, delaying work on other important projects. Joe also told Ann that two of his analysts had submitted their resignations over the last 24 hours. Ann asked, “Why are we hav- ing so much trouble with turnover?” The manager responded, “The market is tight for smart analysts who understand our prod- uct lines. We’ve been having problems hiring anyone with the skills we need, much less people who have any loyalty. Maybe we should offer higher starting salaries and more attractive stock options if we expect to have much hope of keeping the people we need.” Ann asked Joe to develop a concrete proposal about what could be done to reduce turnover, promising to work with him to resolve the issue. Just as she reached her office, Ann’s phone rang. It was Brooke Carpenter, the manager of market strategy and administration. “I’m glad you’re here, Ann. I need to talk to you now. I’m on my way.” As Brooke came through the door, Ann could tell that he was quite upset. He explained that two of his people had discovered through searches on the Internet that the average pay for their type of work was 7 percent higher than what they were currently earning. Sharing this information with co-workers had created an unpleasant environment in which people were con- centrating on pay instead of focusing on tasks to be completed. Ann had a conference call coming in a few minutes, stopping her from dealing with the matter further, but she asked Brooke to set up a time when the two of them could meet with his people to talk about their concerns. After her conference call, Ann spent the rest of her morning dealing with e-mails that were primarily related to dissatisfac- tion with her department’s work. Most of these concerned the delays that other Norwich units were experiencing in receiving outputs from her department. The problem was complicated by the inability to retain workers. Ann had just returned from lunch when her phone rang. “Ann, it’s Brooke. Can you meet with us at 2:30 this afternoon? I know that this is short notice, but we really do need to talk with my people.” Although the time was inconvenient, given that Anil expected his analysis today, Ann knew that dealing with issues concerning Brooke’s associates was also important. Plus, she believed that Anil’s report was about to be finished by the research group, taking that immediate problem off her plate. The meeting with Brooke and his people lasted almost an hour. Not surprisingly, other concerns surfaced during the con- versation. Ann thought to herself that this was to be expected. Her managerial experience indicated that complaints about pay often masked concerns about other issues. She learned that people weren’t satisfied with the technology made available to them to do their work or Norwich’s commitment to training and development. Young and eager to advance, Brooke’s asso- ciates wanted assurances from Ann that Norwich would spend more money and time to develop their skills. Ann agreed to the importance of skill development—both for associates and for Norwich. She said that she would examine the matter and pro- vide feedback to them. “It may take some time, but my commit- ment to you is that I’ll work hard to make this happen. While I can’t promise much about the pay structure overnight, I’ll also investigate this matter to become more informed. Brooke and I will work on this together so you can have direct access to what is going on.” Ann wanted to deal with these issues, knowing that their resolution had the potential to help both associates and the company reach their goals. Ann then spent a couple of hours dealing with still more e-mail messages, a few phone calls, and other requests that reached her desk during the day. Anil received the report he needed and seemed to be satisfied. Although she had been busy, Ann felt good as she left for home around 8:30 that night. Noth- ing came easily, she thought.

Chegg Answers
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with CheggAnswers

Quality Essays

At, we boast of our quick turnaround that is facilitated by our experienced team of writers. We can handle both short and long deadlines, as per our clients’ requests. Quality work is the cornerstone of our service.

Top Writers

Our writers are qualified professionals who are well-versed with more than 80 subjects. We have achieved this milestone overtime because of our rigorous hiring process that filters professionals from average writers. We believe that exposing our customers to qualified writers is the starting point of delivering quality work.

Plagiarism-Free Papers

Our writers submit papers that are written from scratch to uphold the much-needed originality when submitting your papers. Our references are mainly sourced from reputable databases such as Emerald Insight, Ebsco, and ProQuest. All papers follow the conventional styles of referencing that include APA, MLA, Chicago, Harvard, and Vancouver.

24/7 Customer Support

The customer is king and as such, has a committed support department that handles all concerns and clarifications from our clients. We encourage customers to contact us at any given time through our listed telephone, email, and text platforms.

Prompt Delivery & 100% Money Back Guarantee

Your work starts immediately after placing an order. Our writers are aware of our company policy that guarantees quality work to all our customers. For this reason, CheggAnswers strives to deliver assignments on time to avoid any delays that might compromise our relationship with clients.

Free Revisions

Although we are confident in our writers, you are entitled to free revisions whenever need arises. However, we highly disregard customers who misuse this privilege.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

We offer a wide range of services that are aligned with the customers’ needs and expectations. We have positioned ourselves strategically to become a one-stop-shop where customers can access all academic services under one roof.


Academic Writing

Our main service is academic paper writing, which is handled by a pool of experienced writers who uphold the expected standards of writing. Over the years, we have delivered quality work to our clients because of our commitment to promote quality over quantity.


Admission Essays

Whether you are about to Join College or you are a continuing student, CheggAnswers is there to help. Our competent professionals will solve all your writing problems. Personalization is key to scoring highly and satisfying the admission board’s expectations. We will help you achieve your academic goals.


Editing & Proofreading

Some of our clients prefer to write their essays and have a third-party like CheggAnswers proofread their work. We have a skilled team of editors who comb through your paper and make any amends to increase its overall appeal. For all your editing and proofreading needs, CheggAnswers is there to help.


Revision Support

At CheggAnswers, we offer an extensive revision support that works tirelessly to ensure that customer needs and expectations are met. We work closely with writers upon a customer’s revision request to ensure that we keep our promise of delivering quality work to all our clients.