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creating a remodeling budget and timeline

A facility manager must compare two different lease properties and make a recommendation to senior executives. Life cycle costing(LCC) would be an important consideration because ita. measures the relationship between risk and the required rate of return for each alternative.b. lessens the volatility of the organization’s overall cost of capital.c. quantifies differential costs of the alternative investment options.d. supports components of the organization’s operating and cash conversion cycles.What happens at the end of binding mediation in a construction dispute when there are one or more disputed items that remain unresolved?a. Either party may escalate the unresolved items to litigation.b. The mediator must help the parties renegotiate the contract.c. Either party can request a new mediator.d. The mediator renders a final and binding decision on those items…new A facility manager for a young and rapidly growing technology company is preparing a business case to support the purchase of a building automation system (BAS) for its new offices. In its strategic statement, the company is committed to advanced technology, sustainability and employee development. In the following list, which would be the strongest benefit to include in the business case? A BAS:a. increase security of intellectual property.b. can increase energy efficiency.c. provide greater transparency in decision making…newd. Increase occupants’ physical comfort. Which of the following is true of policies, procedures, and practices?a. Policies, procedures, and practices cannot provide consistency between workers working in multiple shifts or crews.b. Policies, procedures, and practices can sufficiently motivate people to perform quality work.c. The more precisely policies, procedures, and practices define processes, the more empowered employees feel.d. Leaders can prove leadership skills by deciding when and how to enforce policies, procedures, and practices. News about a production section reorganization must be conveyed to the affected workers. In communicating the news, an explanation of why this is important to the organization, how it will improve operations and the impact to section personnel is conveyed in a manner that shows empathy and understanding. This approach demonstratesa. audience focus.b. plain communication….NEWc. deductive order.d. good transitions. FM is considering a candidate for outsourcing maintaining and upgrading facility technology. Candidate A has technology management contracts with many clients that are larger and better known than FM’s organization. None are FM. Sample resumes of technicians are impressive, as are client testimonials. The service fee is within budget. How should FM proceed?a. Initiate contracting by asking Legal to ensure compliance with all requirements.b. Request assignment of specific technicians to service the facility technology.c. Establish specific expertise in FM and response time commitments.d. Interview listed clients individually to verify testimonials. A facility manager has been preparing new space for one of the organization’s divisions. Because of obstacles that could not be foreseen, the project has taken much longer than expected. The employees have been in temporary, uncomfortable and crowded space for longer than they expected. How should the facility manager best handle this change process?a. Meet proactively with occupants to review progress and explain delays.b. Promise that the space will be ready for occupancy within two weeks.c. Ensure that a post-occupancy evaluation is used for the project.d. Focus on completing the project and don’t become distracted by occupant complaints.When quantifying the costs and benefits of the long-term economic consequences for an investment in an energy-saving project a facility manager should include results ofa. life-cycle costing.b. benchmarking.c. payback analysis.d.. An aging shopping mall has acquired a number of different systems over the years, including multiple lighting systems, separate transport systems and chillers. FM is researching a building automation system (BAS). What particular feature should they be sure to explore in depth with the manufacturer’s representative?a. Potential to generate greater efficiency of cooling systemsb. Lighting system failsafe mechanismsc. Compatibility of BAS protocol with existing systemsd. Technology payback period A facility manager implements a process with the intention of producing quantitative information on building and infrastructure deficiencies and the costs of correcting them. This activity exemplifiesa. the Plan, Do, Check, Act (PDCA) cycle.b. Six Sigma.c. benchmarking.d. an audit.FM has set a goal of providing the highest quality of service that provides the best value for internal customers. If a critical success factor (CSF) is quality, an example of a reasonable key performance indicator (KPI) isa. percentage of planned activities versus unplanned.b. number of customer complaints (or the lack of them).c. breakdowns against planned preventive maintenance hours.d. number of total hours by customer type. A maintenance supervisor has deliberately and over time assembled what looks like a diverse team. The supervisor has recruited and hired from unconventional sources and makes a special effort to treat all team members the same and with respect. Regular staff meetings reinforce these values. Yet the team is not functioning as well as she had hoped. Staff members have formed groups that do not communicate with each other. They sometimes accuse each other of not being as productive and even of sabotaging each other. How should the supervisor handle these complaints?a. Create special teams that mix group members.b. Ignore them as unfortunate side effects of diversity in the workplace.c. Fire or transfer the informal leaders of the groups.d. Continue to model a positive attitude towards the principles of diversity.86-3c-10…book 3…leadership & stratrgyWhich of the following is an example of wise implementation of corporate social responsibility (CSR) policy?a. Systematically banning sources of harmful emissionsb. Requiring the use of natural material alternatives when availablec. Making tradeoffs between local materials and best available materialsd. Always selecting the lowest life-cycle cost materials6-2e-25…book 3An organization has a traditional functional/structural model. Even though each department can prove it has efficient internal processes, nevertheless the overall processes are slow compared to benchmark organizations. Which of the following is likely occurring?a. Immoral or amoral management cultureb. Departments are in the storming phasec. Silo or stovepipe effectd. Matrix two-boss problem The intent of a customer satisfaction survey question is to assess FM’s ability to perform promised service dependably and accurately. One of the questions is a statement, “Performs the service right the first time” with a five-point rating scale that ranges from “Strongly Disagree” to “Strongly Agree.” An advantage of this rating scale is ita. increases the number of respondents who will answer the question.b. captures a rich understanding of customer attitudes.c. allows the customer to express a degree of opinion.d. provides perceptions about the importance of service reliability. A facility manager is doing a Total Cost of Ownership (TCO) comparison of alternatives for a building automation system (BAS). Both systems will improve control over building core systems and reduce energy use by about the same amount. Both systems can integrate sensors to the desired level of control. Choice A is cheaper to acquire, but periodic upgrades are expensive. It produces a broader range of reports than Choice B. Choice B includes upgrades and will require fewer software fixes than Choice A to work with existing equipment. Reliable performance is important because failure to achieve reduced energy consumption will affect the organization’s strategic plan. Which of the following factors is relevant to comparing these alternatives?a. Reports from comparable facilities using these productsb. Amount of control deliveredc. Simple payback period…book 4d. Ability to reduce energy consumption If a project deliverable is rejected, validation of repaired or corrected deliverables is conducted by which of the following?a. Change controlb. Quality assurancec. Risk managementd. Quality control…4.255 Which of the following is an example of a leading indicator?a. Next quarter budget for an outsourced serviceb. Number of users who sign up for personal training at the fitness centerc. Software bugs reported to vendor support in Release x.xd. Work management center calls completed within 5 minutes7-3d-15….book 6…technologyA facility manager for a young and rapidly growing technology company is preparing a business case to support the purchase of a building automation system (BAS) for its new offices. In its strategic statement, the company is committed to advanced technology, sustainability and employee development. In the following list, which would be the strongest benefit to include in the business case? A BAS:a. increase security of intellectual property.b. can increase energy efficiency.c. provide greater transparency in decision making…newd. Increase occupants’ physical comfort. A facility director is informed by senior management that existing space must be adapted for a new product line. After an initial meeting with Operations, it is clear that the new product presents different workplace environmental challenges. What should the facility director do first?a. Determine what specific resources and expertise are needed.b. Develop a work plan.c. Create a remodeling budget and timeline.d. Interview representatives from designated equipment manufacturers

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