“I just don’t understand it,” said Pierre. “No one here seems to follow instructions, and no matter how many times I’ve told them how to do things they seem to do them their own way.” Jennifer believes that because LearnInMotion.com has no formal orientation or training policies or procedures, employees generally ignore the standards that she and Pierre would like them to adhere to.
For example, one of the jobs of the Web designer (her name is Maureen) is to take customers’ copy for banner ads and adapt it for placement on LearnInMotion.com. She has been told several times not to tinker in any way with a customer’s logo: Most companies put considerable thought and resources into logo design, and, as Pierre has said, “whether or not Maureen thinks the logo is perfect, it’s the customer’s logo, and she’s to leave it as it is.” Yet just a week ago, they almost lost a big customer when Maureen, to “clarify” the customer’s logo, modified its design before posting it on LearnInMotion.
That is just the tip of the iceberg. As far as Jennifer and Pierre are concerned, it is the sales effort that is completely out of control. For one thing, even after several months on the job, it still seems as if the salespeople don’t know what they’re talking about. For example, LearnInMotion has several co-brand arrangements with Web sites like Yahoo! This means if they are interested in ordering educational courses or CDs, other sites’ users can easily click through to LearnInMotion. Jennifer has noticed that during conversations with customers, the two salespeople often have no idea of which sites co-brand with LearnInMotion, or how to get to the LearnInMotion site from the partner Web site. The salespeople also need to know a lot more about the products themselves. For example, one salesperson was trying to sell someone who produces programs on managing call centres on the idea of listing its products under LearnInMotion’s “communications” community. In fact, the “communications” community is for courses on topics like interpersonal communications and how to be a better listener; it has nothing to do with managing the sorts of call centers that, for instance, airlines use for handling customer inquiries. As another example, the Web surfer is supposed to get a specific e-mail address with a specific person’s name for the salespeople to use; instead he often just comes back with an “information” e-mail address off a Web site.
The list goes on and on. Jennifer feels the company has had other problems because of the lack of adequate employee training and orientation. For example, when a salesperson left after barely a month on the job, there was considerable debate about whether the person should receive severance pay and accumulated vacation pay. Jennifer feels that other matters that should be covered during an orientation include: company policy regarding lateness and absences; health and hospitalization benefits (there are none, other than workers’ compensation); and matters like maintaining a safe and healthy workplace, personal appearance and cleanliness, personal telephone calls and e-mail, substance abuse, and eating or smoking on the job.
Jennifer believes that implementing orientation and training programs would help ensure that employees know how to do their jobs. She and Pierre further believe that it is only when employees understand the right way to do their jobs that there is any hope those jobs will in fact be carried out in the way the owners want them to be. Now, they want you, their management consultants, to help them. Here’s what they want you to do for them.
Which specific training techniques should be used to train the salespeople, Web designer, and Web surfer, and why?
Why Work with CheggAnswers
At CheggAnswers.com, we boast of our quick turnaround that is facilitated by our experienced team of writers. We can handle both short and long deadlines, as per our clients’ requests. Quality work is the cornerstone of our service.
Our writers are qualified professionals who are well-versed with more than 80 subjects. We have achieved this milestone overtime because of our rigorous hiring process that filters professionals from average writers. We believe that exposing our customers to qualified writers is the starting point of delivering quality work.
Our writers submit papers that are written from scratch to uphold the much-needed originality when submitting your papers. Our references are mainly sourced from reputable databases such as Emerald Insight, Ebsco, and ProQuest. All papers follow the conventional styles of referencing that include APA, MLA, Chicago, Harvard, and Vancouver.
24/7 Customer Support
The customer is king and as such, CheggAnswers.com has a committed support department that handles all concerns and clarifications from our clients. We encourage customers to contact us at any given time through our listed telephone, email, and text platforms.
Prompt Delivery & 100% Money Back Guarantee
Your work starts immediately after placing an order. Our writers are aware of our company policy that guarantees quality work to all our customers. For this reason, CheggAnswers strives to deliver assignments on time to avoid any delays that might compromise our relationship with clients.
Although we are confident in our writers, you are entitled to free revisions whenever need arises. However, we highly disregard customers who misuse this privilege.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
We offer a wide range of services that are aligned with the customers’ needs and expectations. We have positioned ourselves strategically to become a one-stop-shop where customers can access all academic services under one roof.
Our main service is academic paper writing, which is handled by a pool of experienced writers who uphold the expected standards of writing. Over the years, we have delivered quality work to our clients because of our commitment to promote quality over quantity.
Whether you are about to Join College or you are a continuing student, CheggAnswers is there to help. Our competent professionals will solve all your writing problems. Personalization is key to scoring highly and satisfying the admission board’s expectations. We will help you achieve your academic goals.
Editing & Proofreading
Some of our clients prefer to write their essays and have a third-party like CheggAnswers proofread their work. We have a skilled team of editors who comb through your paper and make any amends to increase its overall appeal. For all your editing and proofreading needs, CheggAnswers is there to help.
At CheggAnswers, we offer an extensive revision support that works tirelessly to ensure that customer needs and expectations are met. We work closely with writers upon a customer’s revision request to ensure that we keep our promise of delivering quality work to all our clients.