Consider a movie-streaming service like Netflix. On the 0-8 stages of process knowledge where would you categorize this kind of business?
Then reply to those res
I would categorize Netflix to be in stage 6 of process knowledge as the article refers to it as “Changeable procedures to compensate for environmental conditions and/or other contingencies that arise”. As it states in a service process “If the customer needs X, do A”, which I believe Netflix, a data-driven company, currently does today.
Netflix does need licenses from studios, but they don’t just pick movies and television shows at random. As of July 2018, Netflix has 130 Million users worldwide. Having this large user base allows Netflix to gather a tremendous amount of data to understand any contingencies or external factors regarding their customers. With this data, Netflix can make better decisions and ultimately make users happier with their service.
Netflix can track just about all aspects of the customer to predict what program to launch or re-launch such as:
Netflix can drill down and understand what percentage of customers watched entire episodes and what the other percentage was doing during that paused time gap of the program. They can gather this data and see user trends to understand engagement at a deep level. If Netflix saw that 70% of users watched all seasons available of a cancelled show, that may provoke some interest in restarting the series.
This type of in depth analysis and preciseness of changeable procedures based on user data is why they should be classified in stage 6.
second response :
Good evening everyone,
Now that it has been in business for almost twenty-one years, Netflix Inc. has been able to expand its business to reach over one-hundred ninety countries around the world. Using their globalization strategy, global expansion named the primary factor behind the success of the company. Even having certain restrictions and challenges to overcome through expanding to other countries, Netflix has still exceeded the number of subscribers of other pure streaming services combined. Today, its international revenues exceed its domestic.
According to our assigned reading by Roy D. Shapiro, Ramchandran Jaikumar and Roger Bohn are experts who founded the 0-8 stages of process knowledge. I believe Netflix falls under Stage 6; “Changeable produces to compensate for environmental conditions and/or other contingencies that arise” (Shapiro, 2013). It “reflects the ability to control secondary variables and to adjust the recipe for uncontrollable contingencies” (Shapiro, 2013). For service processes, the company meets with the needs of the customer by acting on a specific process to achieve that need; process innovation. Being that it serves several different countries, Netflix applies deep customer insight to all markets that they enter and uses all knowledge acquired through their customer-centric model of operations from the US to attract a vast range of customer segments. Netflix “had gained expertise in the content people prefer, the marketing they respond to…” (Brennan, 2013). Netflix stands firm on having knowledge about developing country-specific to achieve success; expanding across understanding different cultures, politics, technical, etc. to fulfill the requirements/needs of that country.
Why Work with CheggAnswers
At CheggAnswers.com, we boast of our quick turnaround that is facilitated by our experienced team of writers. We can handle both short and long deadlines, as per our clients’ requests. Quality work is the cornerstone of our service.
Our writers are qualified professionals who are well-versed with more than 80 subjects. We have achieved this milestone overtime because of our rigorous hiring process that filters professionals from average writers. We believe that exposing our customers to qualified writers is the starting point of delivering quality work.
Our writers submit papers that are written from scratch to uphold the much-needed originality when submitting your papers. Our references are mainly sourced from reputable databases such as Emerald Insight, Ebsco, and ProQuest. All papers follow the conventional styles of referencing that include APA, MLA, Chicago, Harvard, and Vancouver.
24/7 Customer Support
The customer is king and as such, CheggAnswers.com has a committed support department that handles all concerns and clarifications from our clients. We encourage customers to contact us at any given time through our listed telephone, email, and text platforms.
Prompt Delivery & 100% Money Back Guarantee
Your work starts immediately after placing an order. Our writers are aware of our company policy that guarantees quality work to all our customers. For this reason, CheggAnswers strives to deliver assignments on time to avoid any delays that might compromise our relationship with clients.
Although we are confident in our writers, you are entitled to free revisions whenever need arises. However, we highly disregard customers who misuse this privilege.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
We offer a wide range of services that are aligned with the customers’ needs and expectations. We have positioned ourselves strategically to become a one-stop-shop where customers can access all academic services under one roof.
Our main service is academic paper writing, which is handled by a pool of experienced writers who uphold the expected standards of writing. Over the years, we have delivered quality work to our clients because of our commitment to promote quality over quantity.
Whether you are about to Join College or you are a continuing student, CheggAnswers is there to help. Our competent professionals will solve all your writing problems. Personalization is key to scoring highly and satisfying the admission board’s expectations. We will help you achieve your academic goals.
Editing & Proofreading
Some of our clients prefer to write their essays and have a third-party like CheggAnswers proofread their work. We have a skilled team of editors who comb through your paper and make any amends to increase its overall appeal. For all your editing and proofreading needs, CheggAnswers is there to help.
At CheggAnswers, we offer an extensive revision support that works tirelessly to ensure that customer needs and expectations are met. We work closely with writers upon a customer’s revision request to ensure that we keep our promise of delivering quality work to all our clients.